OUR MISSION

We are dedicated to the safety and health of those who need or already reside in, own, or operate quality sober living homes in New England. We further believe sober living home owners and managers, families and friends need education about addiction and recovery and offer informative forums.

FORMAL GRIEVANCE PROCEDURE

Anyone who stays in a certified sober living home and is dissatisfied with the home is expected and encouraged to convey specific concerns to the appropriate person in that home. CCORR ensures Certified Sober Homes and their residents and former residents that all grievances are handled respectfully, appropriately, and professionally. The Formal Grievance Procedure should be used to resolve interpersonal conflict between individuals and to report issues with existing CCORR houses.

 

Any certified Sober Home with a grievance will be examined at this time and again prior to the next scheduled annual review. The Formal Grievance should be documented on the CCORR Formal Grievance Form found below. The Formal Grievance Procedure will not be used for retribution or personal/agency gain. The Formal Grievance Procedure Committee will conduct the investigation, perform validation, and present their recommendation. The Grievance Committee will present its findings within 7 days. They will also recommend to the board as to the standing of the Certified Sober Homes and sanctions and/or disqualification of their certification.

 

Resident rights

If the issue remains unresolved after doing so:

  • a resident has the right to advocate for themselves or with the assistance of an advocate

  • a resident may file online or through the mail using a downloaded form. Completing this form will not result in any reprisals or any interruption in housing that could adversely effect the resident.

  • If the resident does not believe that the issue has been resolved, the resident will be given contact information at the Department of Mental Health.

Confidentiality of Proceeding

  • All information, notes, reports, transcripts, and any other documentation of any kind that are generated or received during the course of an ethics investigation, including the ethics committee meetings, and appeal hearings, shall be kept confidential by CCORR.

  • The respondent is entitled to a full and complete copy of the following:

    • Complaint; (Subject of complaint / grievance; Identity of complainant will remain confidential)

    • Grievance/ethics Committee’s Recommendations

    • CCORR Board of Directors Recommendations

  • The complainant is entitled to a full and complete copy of the following:

    • Grievance/ethics Committee’s Recommendations

    • CCORR Executive Board Recommendations

Oversight and Conflict of Interest

  • If a member of the Grievance/ethics Committee is a party in a grievance or involved in any way, he or she will be excused from the grievance proceedings and the CCORR Executive Director will name a replacement

  • If a member of the CCORR Board of Directors is a party in a grievance or involved in any way, he or she will be excused from the grievance proceedings

  • Possible sanctions for the violation of the CCORR Code of Ethics or Standards include but are not limited to:

    • Written Reprimand: A Written Reprimand with request for Corrective Action and follow-up review

    • Summary Suspension: Summary Suspension with request for Corrective Action and follow-up review

    • Revocation

    • Denial of Application for Certification with CCORR

  • The Grievance/ethics Committee may consider the applicant’s or agency’s past history in regards to ethical sanctions and disciplinary actions when determining the appropriate sanctions for the current ethics case

  • A third offense, confirmed by the Grievance/ethics Committee, in a two-year period will automatically result in an immediate summary suspension and sanctions shall include a suspension or revocation of Certification.

HOW TO FILE A GRIEVANCE

It’s important to follow the grievance or complaint procedures carefully and to document all pertinent facts, dates and information when filing a report or claim.

 

Step 1: Filing

A Formal Grievance should be filed within 30 days of when the complainant became aware of or suspected the violation of ethics or standards. The Formal Grievance should be documented on the CCORR Formal Grievance Form. Verbal grievances will not be acted upon.

Step 2: Submission

The completed CCORR Formal Grievance Form will be directed to the Recovery Homes Collaborative’s designee (investigator) for prompt investigation.

 

Step 3: Notification of Receipt

Respondent should be notified by email or telephone within 3 business days of the receipt of the grievance. The investigator will forward a copy of the grievance to the CCORR Executive Director for distribution to the members of the grievance/ethics committee.

If the grievance concerns issues with existing CCORR policy that a Certified Sober Home believes should be examined prior to the next scheduled annual policy review meeting then the investigator shall forward a copy of the grievance to the Grievance Committee and the investigator shall take no further action.

 

Step 4: Investigation

Within 14 days of receipt of the written complaint, the investigator will complete an objective investigation of the matter and report the findings in writing to the Grievance/ethics Committee. The investigation may include telephone or in-person interviews with the parties and witnesses, site visits to the sober home and review of written records. An extension of no more than 14 days may be granted for investigations that take longer than the initial 14 day time frame.

Within 30 days of receipt of the findings of the investigator the Grievance/ethics Committee will record its findings and decision in writing. An extension of no more than 30 days may be granted for investigations that take longer than the initial 30 day time frame. No member of the Grievance/ethics Committee shall intentionally try to stall, prolong, or delay proceedings.  The Grievance/ethics Committee may render its decision solely on the basis of the grievance and the investigator’s report or may request the complainant or respondent to appear separately in front of the Grievance/ethics Committee to gather additional information.  Written notice of the time and date will be sent to the grievant at least 10 days prior to the hearing.  A conference call may take the place of a personal appearance. A complainant or respondent does not have the right to demand to appear in person before the Grievance/ethics Committee.

The decision of the Grievance/ethics Committee shall be communicated to the respondent and to the CCORR Board of Directors (so to be recorded in the next Board meeting’s minutes to keep official record) within seven days.  The decision is final.  However, any grievance where the Grievance/ethics Committee recommends suspension, revocation or denial of certification for an operator shall be presented to the CCORR Board of Directors for their determination as outlined in Step 5.

Step 5: Presentation to the Board

The Grievance/ethics Committee shall present its recommendation for suspension, revocation or denial of an operator’s certification to the CCORR Board of Directors for their determination. The presentation shall include the complaint / grievance; investigation summary including an objective account of everything that transpired to result in the grievance and as well as anything that may have occurred as a result of the grievance, and the recommended action to be taken.

 

Step 6: Board Decision / Recommendations

CCORR Board of Directors will discuss and make a formal recommendation for vote at the next general or special meeting. A report of the findings, voting results, and corrective actions to be taken will be provided to the respondent via email within 14 business days after the general meeting. The proceedings will be recorded in the meeting minutes to keep official record.